Allow Resident user to initiate a voice, video and screenshare session with Community Coach

From the app, Resident user could click on a button to initiate a voice/video call with a Resident Community Coach, which could then initiate a screenshare to see the user's screen, and support them remotely with any issue they may be having, or any idea they may want to help our product team clarify.

This idea will then quickly evolve to allow a resident to then do the same voice / video request to an elected official, who also has downloaded the app, and of course, the city's customer service departments who are in citycare, and may want to do the same.